Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. The length of time we retain your information is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary. For customers we will retain data for the current financial year + 6 years, unless you exercise your right to have the data removed. If your permission is given for marketing purposes, and you are not a customer, we will retain data for a minimum 3 years unless you unsubscribe, or request your data be erased. If you are still interacting with marketing communications after 3 years we will continue holding your data so we can continue communicating with you up until which time you unsubscribe or cease to interact for a period of 12 months.
Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list).
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls /web addresses (this is an example: https://bit.ly/2FY490w ).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
What personal information do we collect from the people that visit our blog, website or app?
When interacting or registering on our site you may be asked to enter your name, email address, phone number, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, request an appointment using our on-line tool, use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To send periodic emails regarding products and services.
- To follow up after correspondence (live chat, email or phone enquiries).
We do not rent or sell personally identifying information to anyone. We will only disclose this information for legal reasons if required by law.
Marketing & Communication
As we like to keep our customers up to date with relevant news, we use a third party company to send emails to our customers. We will always ask you first before sending you any marketing emails, as well as wait for you to confirm before we do so. We may still send you important administrative messages, such as accounting emails and essential security emails.
We may also use your email address to locate you on social media platforms or other online channels in order to deliver communication, which we believe might be of interest to you. Please let us know if you would rather us not use your email address in this way.
We seek to use reasonable organisational, technical and administrative measures designed to protect personal information within our organisation. Unfortunately, no online data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
We are not responsible for the collection of information, use of, disclosure and security policies, or practices of other organisations, such as Facebook, Twitter, LinkedIn, Apple, Microsoft, Google, or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any information you disclose to other organisations through or in connection with our Social Media Pages.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to enquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original communication has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org, or follow the instructions at the bottom of each marketing email.
Access, Change or Delete Your Personal Information
We use both local and third party databases to store your preferential information and contact details. If you would like to request to review, correct, update or delete information that you have previously provided us, please contact us via channels noted below.
In your request, please make it clear what information you would like to change, whether you would like to have your information deleted from our database, if there are any limitations you would like to add to our use of your information, or simply any changes to your preferences. For your protection, we may need you to verify your identity before implementing your request. We will always try to comply with your request as soon as possible.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.
Anglo Office Group Limited
Dulwich Business Centre
Or contact us by phone: (+44) 0208 699 8566
Last Edited on 27-04-2018