Frequently asked questions

Any Questions

A comprehensive overview of our business, our history, our products and services and why we are regarded as a leader in our market can be found at www.anglo-ltd.com

Failing that give us a call on 0208 699 8566 or contact us via live chat to speak to one of our representatives and ask them anything you want; we are all very proud of our business and our people so you won’t find it hard to get somebody to answer any questions you have.

Clients can order online, via phone on 0208 699 8566 or by email on sales@anglo-ltd.com. 24 hour Online ordering gives you instant access to over 30,000 essential office supplies, most available from stock for next day delivery. All our clients receive a unique online log in meaning they can control access, products they, or their staff, can see, all fully priced on screen. Access to our Chamelon Marketplace platform expands access to over 40 additional services and 100,000 products for EVERY requirement.

Not sure what you need or want? Got a question or to discuss options? Rather speak to somebody? One of our trained internal account managers are available on the phone, live chat or Skype. Want somebody to visit you? That’s absolutely fine too; we have a dedicated team of experienced client managers looking after over 500 clients every day – there’s not much our guys haven’t experienced before and will always find the right solution for you

We supply over 50,000 office and business supplies products to offices large and small across London and the UK – so there’s not much we can’t supply. Additionally, our business services division can source almost any requirement you may need for your office, from printed and promotional goods, fresh cut flowers to catering/refreshment products, to a whole office refurbishment.

Please take a look at our products & services section to see the full range.

We can supply over 100,000 different products for every need. Not everybody will want the same as each other so every client receives a specific competitive discounted net price relevant to the products they use. We do not operate a one size fits all pricing policy; rest assured, our prices are extremely competitive in all areas but, more importantly, relevant to each and every client and their requirements. Contact us for a quote or request an Anglo audit and every product price will be detailed, agreed with you and assigned to your account.

We have a team of people specifically to onboard clients onto zero emission deliveries. Give us a call on 0208 699 8566 or email us on sales@anglo-ltd.com and somebody will arrange to visit you straight away.

You can speak to a member of the team via our online chat or you can contact us via our contact page where you are able to book a skype call or face to face meeting.

All orders placed by 5pm will be delivered the following day, usually by midday. We hold significant stock of a wide range of products ensuring we have optimum fulfilment rates. On the occasion a product does go out of stock, you will be advised of a due date and/or offered an alternative if one is available.

Anglo’s supply solutions have been developed so that you can, should you choose, use one provider for all your office supplies and services. This has been proven to provide clarity on all areas of non-core expenditure leading to greater control and significant reduction in expenditure as whole. It will also deliver optimum efficiencies in administration processes and time spent on supplier management, as well reduce environmental impact through consolidation. We do recognise that some clients will wish to retain certain suppliers for their business, which is why we work with clients who choose Anglo for some, most or all of their requirements. Furthermore, through our Integrity program, we are happy to work with our clients’ preferred providers in certain categories by allowing access to our Chameleon online platform, our zero emission logistics and our SUPPEX/IMS systems to help deliver, in partnership, a ‘best-in-class’ product and service platform.

To begin with, we would recommend only 2 areas of evaluation – commercial and environmental. The commercial evaluation will identify all the areas of deliverable expenditure, process, supply base and administrative efficiencies.  The environmental audit can be carried out independently of the commercial audit or concurrently. There is no cost to the client for the audits and no obligation to use Anglo after the audit results have been presented; the report is yours to keep.

We prefer to operate a non-contract agreement with our clients – on-going business being based on client satisfaction with Anglo’s service and commercial effectiveness. Some clients may request a more formal agreement or SLA and we are happy to do so if required.

All of our clients receive periodic performance reviews – at least twice a year and more often quarterly. A full performance review report will be produced and presented, detailing every area of audit commitments and the results. It will also include any new or on-going objectives agreed, and identified areas that we believe should be considered for improvement.

We have business from small independents to very large ‘corporates’ in all industry sectors. The benefits of managed and consolidated supply chain are applicable to all sizes and types of business.

Many new clients begin working with Anglo this way. We would often recommend a staged implementation of additional areas – sometimes over a period of weeks, sometimes several months – as and when suits the client. There are no obligations. Our periodic review process will identify additional areas you may wish to consider Anglo for. Each one of our clients will have a specific requirement that works for their business and we pride ourselves on a client-led solution. We do not operate a ‘one size fits all’ process.

We have a team of specialists who can visit your premises to discuss your requirements and answer any questions you may have. Alternatively, we are happy to tell you more about Anglo and your needs via a phone call (you can reach us on 0208 699 8566), email, Skype or our ‘live chat’ button on this website.